As an integral member of the Risk Decision Technology team, I lead UX design projects for cross-domain, configurable platforms that drive American Express' top-notch risk management. My role involves overseeing the End-to-End UX design process, which encompasses conducting UX research, information architecture, wireframing, developing high-fidelity prototypes, performing testing and evaluation, managing designs for future features, and making strategic tradeoff decisions. In addition to working closely with the product and engineering team to optimize user experiences for our customer portals, I also manage a small but talented team of designers.

Design and continuously improve over 13 products as the company’s lead product designer. Some of the major products include user portals, online loan application systems, and agent portal for clients and loan management. These products are actively used by tens of thousands of users. Responsible for all aspects of product design, including UX research, wireframes, mockups, high-fidelity prototypes, and user testing. Also responsible for HTML/CSS development, branding, and leading all company’s design projects.

Responsible for UX design for the company’s many web applications and websites. Create wireframes, mockups, prototypes, and design systems for the engineering team. Also responsible for WordPress website development, HTML/CSS email design and development, branding, and marketing design.

Design websites, web applications, HTML/CSS emails, brand identity, and marketing materials for financial companies who are our clients.

Design digital and print marketing materials at a fast-paced marketing agency. Coordinate and work on diverse design projects for more than 20 clients. Design websites for clients and maintained Wordpress websites.

Responsible for print and digital design projects for the Department of Student Life at Texas A&M University.